pkgk's Privacy Policy — Your Data, Our Responsibility

1. Introduction & Purpose of This Policy

pkgk is a safe and reliable online gaming platform in Bangladesh. We believe your personal information belongs only to you. This Privacy Policy ("Policy") sets out how pkgk manages information about users ("you", "user") of our website, applications, and related services ("Platform").

By reading this Policy, you will learn what information we collect, why we collect it, how long we keep it, and what rights you have. Using the pkgk Platform is taken to mean that you accept the terms of this Policy. If any changes are made to this Policy, we will post a notice on the Platform.

This Policy is a supplement to the Terms & Conditions — both documents should be read together.

2. Information We Collect

pkgk collects two types of information from you: what you voluntarily provide, and what is automatically collected while you use the Platform.

2.1 Information You Provide Directly

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — only users aged 21 and above may register)
• National ID or passport details for identity verification
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers (we do not store full account numbers)
• Your preferences, requests, and messages submitted to customer support

2.2 Automatically Collected Information

• IP address and device information (model, operating system, browser)
• Activity logs on the Platform — pages visited, game play time and type
• Session information from cookies and similar tracking technologies
• Referral source (where you came from before arriving at our Platform)
• Transaction history (deposit and withdrawal dates, amounts, and methods)

2.3 Information Received from Third Parties

We may use trusted third-party services for identity verification or fraud prevention. Information received in this way is also governed by this Policy.

3. Purpose of Using Your Information

pkgk uses your information for the following purposes:

• Account management: Completing registration, identity verification, and ensuring login security.
• Financial transaction processing: Completing deposit and withdrawal requests and maintaining transaction records.
• Customer support: Resolving your complaints and queries via 24/7 live chat and email.
• Security & fraud prevention: Identifying suspicious activity and ensuring account security.
• Responsible gaming: Monitoring usage patterns and providing assistance where needed.
• Platform improvement: Analysing user experience to improve the quality of our services.
• Legal obligations: Meeting the requirements of applicable laws and regulatory authorities.
• Communications: Sending important policy updates, security alerts, or account-related notices.

We never sell your information to third parties or transfer it for free.

4. Cookies & Tracking Technologies

pkgk uses cookies and similar technologies on the Platform. Cookies are small text files stored on your browser or device.

4.1 Essential Cookies

Without these cookies, the Platform cannot function properly. They are necessary for maintaining login sessions, security verification, and smooth navigation. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection). They can be disabled from your browser settings, though some features may not be available as a result.

4.3 Analytics Cookies

These cookies are used to analyse user behaviour in order to improve Platform services. The information collected is aggregated and anonymous.

Most browsers have options for managing cookies. However, disabling essential cookies may prevent access to your pkgk account.

5. Sharing & Disclosure of Information

pkgk may share your personal information with third parties only in very limited circumstances and under strict conditions:

5.1 Service Providers

Trusted third-party services are used for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These parties may only use information for their designated purpose.

5.2 Legal Obligations

Where we are required to disclose information under a court order, government directive, or applicable law, we will comply.

5.3 Fraud & Crime Prevention

Where money laundering or any other financial crime is suspected, relevant authorities may be informed.

5.4 Business Transfers

In the event of any acquisition or merger involving part of pkgk, your information may be transferred to the new authority. Users will be notified in advance in such cases.

Outside of the reasons stated above, we will never sell or provide your information to third parties.

6. Data Protection & Security

pkgk is committed to ensuring the highest level of security for your information. We take the following security measures:

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Data encryption: Sensitive information is stored in encrypted form.
• Access controls: Only authorised personnel can access the information they need.
• Regular security reviews: Our systems and processes undergo regular security audits.
• Two-factor authentication: An additional security layer is used to prevent unauthorised access to accounts.

However, no method on the internet is 100% secure. Your own steps to protect your information also matter — use a strong password and do not share your login details with anyone.

7. Data Retention Period

pkgk retains your information only for as long as necessary or legally required.

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: After an account is closed, financial transaction and identity-related information is retained for a set period as required by law.
• Marketing data: If you withdraw your consent, this category of information will be deleted.
• Log data: System logs and usage data are kept for a limited period.

8. Your Rights & Options

You have several important rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect, you may request a correction.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to restrict processing: In certain cases you may object to the processing of your information.
• Right to portability: You may request that your information be provided in a structured, common format.
• Right to withdraw consent: For any information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

9. Underage Users

pkgk is for users aged 21 and above only. We do not intentionally collect any information from minors. If we become aware that an underage person has created an account, that account will be closed immediately and the related information will be deleted.

If you become aware that an underage person is using pkgk, please notify us at [email protected].

10. Third-Party Links & Services

The pkgk Platform may in some cases reference third-party services or content. These third parties have their own privacy policies, and pkgk is not responsible for how they manage information. If you use any service outside of pkgk, it is your responsibility to read that service's privacy policy.

11. Policy Changes

pkgk may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, we will send a notice to your registered email address or post a notice on the Platform.

Continued use of the Platform after any changes will be taken to mean that you have accepted the updated Policy. We therefore recommend visiting this page regularly.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact the pkgk support team:

•  Email: [email protected]
•  Live Chat: Available 24/7 in Bengali and English

We will do our best to resolve your request as quickly as possible. For more information, you can visit our About Us page and FAQ.